Return & Refund Policy

30 Days Return and Refund Policy

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1)30 Days Return to Refund

• Free Returns

• Customers can apply for a refund within 30 days with a receipt.

• Please include all accessories excluding mini balls.

• Return shipping cost will be covered by FLE-INNOVATIONS. A return label will be emailed to you.

• Products damaged by customers will not be refunded.

• Refund will be processed after we received your returned items.

• If the item is damaged when you received it, after you provide the relevant documents, you can choose to receive a refund, or replacement.

1.1) Mini Balls Return Policy

•  Mini Balls are Non-Refundable.

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2 year Warranty

• If a product doesn’t work, you can send it back to us for a replacement. With our 2 year warranty (with receipt) from the date of purchase. As the seller, we will pay the shipping fees for returning the original item back to us, and we will pay the shipping fees to return the item to You. If the buyer has damaged/misused the item(S), it will not be eligible for free repair.

Note:

• 1.Please tell us your order number and receipt date, explain the issue with your item details, including the cause and date of the issue. 

• 2.Please send us clear pictures or video of the defects (under 10MB) in good lighting of both the product and outer packaging.

Cancellation Policy

• Canceling order before dispatch is free of charge. If the package had been sent out, the order can’t be canceled. It would be better if you can inform us to cancel order as soon as possible.

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How To Request Warranty (Return, Repair And Refund)

• If your order has any issue, please contact us by emails: support@hitthem-all.com.